Refund policy

I. Introduction

1. Purpose and Scope of the Refund Policy

The refund policy describes the conditions and procedures under which customers can request a refund for products purchased on our online fitness products store. It applies to all products sold on our website, unless different conditions are clearly stated on the product page or in the product description.

2. Acceptance of the Refund Policy

By making a purchase on our online store, you accept our refund policy and agree to comply with it. If you do not agree with the terms of this policy, please refrain from making a purchase on our website.

II. Refund Policy

1. Eligibility for a Refund

To be eligible for a refund, the product must be returned in its original condition and packaging, along with all its accessories. The product must not have been used or damaged by the customer.

2. Refund Request Period

Customers have a period of 7 days from the receipt of the product to request a refund.

3. Refund Request Process

Customers must contact the customer service of the online fitness products store to request a refund. The customer service will provide the necessary instructions for returning the product, and the refund will be processed upon receipt and verification of the returned product.

4. Refund Procedure

The refund will be issued using the same payment method used for the initial purchase, within 7 days of receiving the returned product. The return shipping costs will be borne by the customer.

III. Exceptions

1. Sale or Promotional Products

Products purchased on sale or promotion can only be refunded for the amount actually paid. If the product is returned after the end of the sale or promotional period, the refunded amount will be based on the current selling price.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible to arrange the return and exchange of the product. In this case, all shipping costs will be covered by us.

IV. Contact

1. Contact Information for Refund Requests

If you wish to make a refund request, please contact us at the following email address: Please include the following information in your request:

  • Your full name
  • Order number
  • Reason for your refund request

2. Response Time for Refund Requests

We strive to respond to all refund requests within 30 business days. Please note that the processing of refunds may take up to 7 business days from the receipt of your request. We will send you an email to inform you of the status of your refund request and the expected timeframe for processing your refund.

V. Modifications to the Refund Policy

1. Modifications to the Refund Policy

Our refund policy may evolve based on our business activities and regulatory requirements. As a result, we reserve the right to modify this policy at any time.

Any changes to the refund policy will be posted on our website and will take effect immediately upon publication. We encourage you to regularly review our refund policy to stay informed of updates.

By continuing to use our products and services after the publication of the updated refund policy, you accept the terms and conditions of the modified refund policy.

2. Notification of Changes

It is the user's responsibility to regularly check this page for any updates. We may also notify you by email or through any other communication method we deem appropriate of significant changes to our refund policy.

VI. Applicable Law and Jurisdiction

1. Applicable Law

The refund policy is subject to the laws in force in the country where our company is registered, namely the United Kingdom.

2. Competent jurisdiction

In the event of a dispute related to the refund policy, the competent courts are those of the jurisdiction where our company is registered, specifically the United Kingdom.

VII. Conclusion

1. Summary of the refund policy

We understand that sometimes our customers may wish to return or exchange a product. For this reason, we have implemented a fair and transparent refund policy that allows customers to request a refund under certain conditions. To be eligible for a refund, the product must be in its original condition and returned within the specified timeframe. However, certain products are non-refundable, such as discounted or promotional items. We strive to respond to all refund requests in a timely manner.

2. Tips for a successful refund request

In order for your refund request to be accepted, it is important to adhere to the conditions outlined in our refund policy. Please note that you must submit your request within the specified timeframe and the product must be in its original condition. If you encounter any issues with submitting your refund request, please contact our customer service for assistance.