Shipping policy

I. Introduction

1. Purpose and Scope of the Shipping Policy

The shipping policy outlines the terms and conditions for shipping our fitness products sold on our e-commerce website. This policy applies to all orders placed on our website.

2. Acceptance of the Shipping Policy

By placing an order on our site, you fully and unreservedly accept our shipping policy. It is important to read it carefully before placing an order to understand the shipping terms and conditions of our products.

II. Delivery Zones and Shipping Fees

1. Delivery Zones

We deliver our products to the following zones:

  • United Kingdom
  • United States

Please note that we do not deliver to overseas territories or any other countries outside the ones mentioned above.

2. Shipping Fees

Shipping fees are calculated based on the delivery zone, weight, and dimensions of the ordered product. The fees are indicated during the ordering process and may vary depending on the chosen shipping method (standard or express).

In case of product returns, the return shipping costs are the responsibility of the customer.

Feel free to contact us for any inquiries regarding shipping fees or delivery zones.

III. Order Processing Time

1. Order Processing

Our team is committed to processing all orders upon receipt of payment and shipping them as soon as possible. We take great care in preparing orders to ensure that the products are in good condition and well-packaged.

2. Processing Time

The order processing time is typically 1 to 3 business days. However, this timeframe may vary depending on product availability, peak periods, or weather conditions. If a longer processing time is required, we will keep you informed via email.

We make every effort to ship orders in a timely manner, but we cannot be held responsible for delays caused by external factors beyond our control.

IV. Delivery Options

1. Delivery Methods

We offer several delivery methods to meet your needs:

  • Standard delivery: Your order will be delivered within 4 to 14 business days.

2. Delivery Timeframes

The delivery timeframes vary depending on your selected delivery method. Please note that delivery timeframes do not include the order processing time. The estimated delivery timeframes are as follows:

  • Standard delivery: 4 to 14 business days

We make every effort to meet these delivery timeframes; however, delays may occur due to circumstances beyond our control, such as extreme weather conditions or carrier delays. We are committed to keeping you informed of any potential delays in the delivery of your order.

V. Order Tracking

1. Online Order Tracking

We offer an online order tracking service so you can track the status of your order at any time. Once your order is shipped, you will receive a confirmation email containing a tracking link. By clicking on this link, you will be able to track the status of your order in real-time until it is delivered to you.

2. Tracking Information

We regularly update the tracking information for your order on our website. If you have any questions about the status of your order, please feel free to contact us via our contact page. Please note that tracking information may take a few hours to be updated after your order is shipped.

We do our best to ensure that your products are delivered within the specified timeframe and in good condition. If you encounter any issues with your order, please contact us immediately so that we can resolve the problem as quickly as possible.

VI. Order Receipt

1. Order Receipt

We recommend carefully inspecting the order upon receipt. If you notice any damage or defects, please contact us within 48 hours of receipt so that we can resolve the issue promptly.

2. Return Procedure

If you wish to return a product, please contact us within 7 days of receiving the order. We will provide you with a return authorization and detailed instructions on how to return the product. Please note that return shipping costs are the responsibility of the buyer, except in the case of damaged or defective products. We are committed to refunding the product within 14 days of receiving the return. Please note that returned products must be in their original condition, unused, and in their original packaging, or they may not be accepted for a refund.

VII. Exceptions

1. Delivery Delays beyond Our Control

We strive to deliver orders within the specified timeframe, but there may be delays in delivery due to circumstances beyond our control, such as extreme weather events, transportation delays, or customs issues. We cannot be held responsible for these delays, but we will do our best to minimize their impact on your shopping experience.

2. Incorrect or Incomplete Delivery Information

Please ensure that the delivery information you provide is accurate and complete. If the delivery information you provided is incorrect or incomplete, we cannot guarantee that your order will be delivered on time or to the correct address. In such cases, we cannot be held responsible, and we will be unable to provide a refund or credit for the order. It is important to carefully review the delivery information before placing your order.

VIII. Contact

1. Contact Information for Shipping Inquiries

If you have any questions or concerns regarding the shipping of your order, please don't hesitate to contact our customer service. You can reach us via email at: Our customer service team is available Monday to Friday from 9am to 5pm.

2. Response Time for Shipping Inquiries

We strive to respond to all shipping inquiries within 24 business hours. However, please note that inquiries sent outside of our customer service hours may take a bit longer to be processed.

Feel free to contact us if you have any questions or concerns regarding the shipping of your order. We are here to assist you.

IX. Changes to the Shipping Policy

1. Changes to the Shipping Policy

We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. By continuing to use our website and place orders after the publication of the modifications, you accept the new terms.

2. Notification of Changes

We will make reasonable efforts to inform you of any changes to the shipping policy through a notice posted on our website or by sending an email to the email address you provided. It is your responsibility to regularly check our website to be aware of any modifications.

X. Applicable Law and Jurisdiction

1. Applicable Law

Any matter relating to the shipping policy shall be governed and interpreted in accordance with the laws of the country where the headquarters of the online store is located, namely the United Kingdom.

2. Jurisdiction

Any dispute arising from the shipping policy shall be subject to the exclusive jurisdiction of the competent courts of the country where the headquarters of the online store is located.

XI. Conclusion

1. Summary of the Shipping Policy

We are committed to processing your orders promptly and delivering products within the specified timeframe. Our shipping policy aims to provide flexible delivery options and provide you with tracking information so you can monitor your order. If you encounter any issues, our customer service is here to assist you.

2. Tips for a Successful Delivery Experience

For a successful delivery experience, we recommend carefully reviewing and providing accurate delivery information. Track your order online using the provided tracking information and don't hesitate to contact our customer service in case of any issues. Your feedback on our shipping policy is valuable, feel free to share it with us so we can improve it based on your needs.